Policy
At Moc Head Spa, we are committed to providing a relaxing and enjoyable experience for all our clients. To help us maintain a peaceful and professional environment, we kindly ask that you review and follow our salon policies:
Service Guarantee
We take pride in our work and strive to exceed your expectations. If you are not fully satisfied with your service, please contact us within 48 hours, and we will do our best to address your concerns.
Booking Appointments
Appointments can be made up to 15 minutes before the scheduled time and up to 3 months in advance. You can choose your preferred team members, and we also offer group bookings for those who want to enjoy our services together.
Cancellation & Rescheduling Policy
A non-refundable deposit of 50% is required at the time of booking to secure your appointment. We understand that life can be unpredictable, so if you need to reschedule, we ask for at least 48 hours’ notice for a one-time rescheduling. This policy ensures that we can accommodate other clients who may be waiting for an appointment.
Arrival Time
To ensure you receive the full benefit of your services, please arrive on time for your appointment. A 15-minute grace period is allowed for late arrivals. After this time, your appointment may be shortened or, if necessary, canceled to allow us to stay on schedule for other clients.
Children Policy
To maintain a peaceful environment, we kindly ask that you do not bring children who are not receiving services into the salon area. Children who are receiving services are welcome. Thank you for your cooperation.
No Pets Policy
For the comfort and safety of all our clients and staff, pets are not permitted in the salon. We kindly ask that you make alternative arrangements for your pet’s care during your visit. If you are a new client and need to bring your pet with you, please contact us in advance to discuss possible accommodations.
Safety & Comfort
For the safety and comfort of all clients, we have a 300 lb weight limit for our services. Our team reserves the right to refuse service if we believe your safety or comfort may be compromised. This policy ensures the highest standards of care and safe use of our equipment.
Respectful Conduct
We ask all clients to maintain a quiet and respectful atmosphere while in the salon. Please silence your mobile devices and avoid loud conversations to ensure a peaceful environment for everyone.
Thank you for your understanding and cooperation. These policies are in place to ensure a positive experience for all our clients. If you have any questions or concerns, please don’t hesitate to speak with our staff.
Health & Safety Policy
In compliance with state laws, we are unable to provide services to clients with scalp infections, including head lice, tinea capitis, open wounds, or similar conditions. We appreciate your understanding.
Dreads, Locs, Hair Extensions, and Lash Extensions
At Mộc Head Spa, we welcome all hair types, including dreadlocks, hair extensions, and eyelash extensions; however, services are provided at the client’s own risk. Due to the unique nature of these styles, results may vary, and certain treatments may not be suitable. Clients are responsible if hair or eyelash extensions become loose during or after services. By booking, you acknowledge and accept these terms. For any concerns, please consult with your stylist beforehand.
Preparation for Optimal Relaxation
For the best experience, we recommend removing makeup and jewelry before your session, if possible. This helps you fully relax during your treatment.
Hair Drying Preferences
If you prefer not to have your hair dried or if you need it to remain dry, please inform our staff before the treatment begins so we can adjust our steps accordingly.